AI in practice. Migrations from old PMS. The numbers behind the day. Real essays from real clinics — and from us.
Our migration lead walks through what a clean migration is designed to look like, hour by hour. The duplicate patients, the AR, the parallel week, and the morning the old PMS goes read-only.
Going home with three meds used to take seven minutes. Here is the design we landed on after two months of watching techs do it on real iPads with real gloves.
Severity × wait sounds simple. Then a Sunday at 2:14a happens. The small rules that matter more than the big ones.
Why we don't bill per text, per token, or per chart. The spreadsheet we built before we picked a price, and the model we landed on.
Three modes per capability, per shift. The mental model that took us a year to land on, and the one we threw out. Includes the table we use when onboarding clinics.
Two cats and a dog, one family, one invoice, one SMS thread. Why the obvious thing was hard to build right.
A whiteboard that re-ranks itself. A note that signs at the door. A handoff card you can read in the time it takes to wash your hands. A field guide.
Trials work for tools that one person uses for ten minutes. They don't work for the system the whole clinic runs on. The two-week sandbox we landed on, in detail.
Ambient AI veterinary scribe technology is spreading fast — but most vets have never seen a clear explanation of the mechanism. Here is what happens, step by step, from the moment the encounter opens to the moment the note lands in the chart.
Veterinary clinical notes time is the invisible tax on every consult. Here is where it actually goes — and what a realistic target looks like.
Tuesday morning. One essay, one set of notes from a real clinic. Easy to unsubscribe. We won’t sell your address.
