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For practice managers

The numbers, the people, and the why behind both.

You're the GM, the HR director, and the CFO before lunch. Vetch gives you live ops, real reporting, and an assistant that does the spreadsheet stitching you used to do on Saturdays.

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Built with practice managers · scales from solo to multi-location groups
vetch.vet/ops · Sample Veterinary · this morningLive
Today · Tuesday, May 14
Production pacing $14,840 · +11% vs avg Tue
TodayWeekMTDQTD
Visits
14 / 18
pacing 78%
Avg invoice
$284
+$11 vs LY
No-shows
2
14% — alert above 10%
Doctor utilization
83%
Patel 92, Sample 74
Production by doctor · MTD
$ thousand
Dr. Patel
$72.4
Dr. Sample
$59.2
Dr. Kwan
$48.0
Dr. Ojo
$28.4 · ramping
Vetch · this week
  • Dr. Ojo's ramp is 11d behind plan — 4 open afternoon slots Th/Fri. Drafted a recall push to 38 due-soon clients.
  • No-show rate ticked to 14% (alert at 10). Top 6 offenders had no SMS confirm — toggling them to 2-touch.
  • Apoquel reorder triggers Friday at current pace; one-tap order ready.
Staff cost vs. production
Labor / production22.4%
OT hours · MTD4.2 (−61% YoY)
Tech-to-DVM ratio2.1
Voluntary turnover · TTM6%
30–50%
fewer no-shows with automated reminders (vendor est.)
≈50%
of vets report burnout (Merck–AVMA study)
14–30
days, white-glove migration
Live
ops board — A/R, schedule, KPIs in one place
A Tuesday from your chair

What the day looks like when ops runs itself.

The dashboard isn't a destination. It's the way the building tells you what it needs.

  1. 7:30a
    Open
    Live ops loads as you walk in.
    Production pacing, no-shows, doctor workload, AR aging — one screen, drill anywhere.
    Vetch · Three things you should look at: Dr. Ojo's afternoon, two no-show offenders, Friday's Apoquel reorder.
  2. 9:30a
    Huddle
    Five-minute team huddle.
    You walk in with the production board on the wall and three real questions for the team. No pre-meeting prep.
  3. 11:15a
    Recall
    Vetch flags Dr. Ojo's ramp.
    Open afternoon slots + 38 recall-due clients. One-tap to push targeted reminders.
  4. 1:40p
    AR
    AR aging > 60 days.
    Vetch pre-drafted a payment-plan offer for 4 accounts. You review the wording, send.
  5. 3:30p
    Inventory
    Friday's reorder, ready.
    Cerenia, Apoquel, Cytopoint — quantities calculated against trailing 60d. One tap to fire to MWI.
  6. 5:50p
    Closeout
    Week-to-date ready for Monday's board call.
    Visit count, avg invoice, doctor production, OT hours, AR — auto-formatted into the report deck. Your narrative is the only thing left.
What the operator actually needs

The seven jobs that used to live in seven tools.

Reporting

Production by anything

Doctor, room, line item, day-of-week, owner segment — pick a slice. Live, drillable, exportable. No more "the report runs Sunday."

People

Staffing + capacity

Tech-to-DVM ratio, OT hours, no-show rate per provider, voluntary turnover. The people-side numbers a great PM lives in.

AR

AR that doesn't age

Aging buckets, payment-plan offers, deposit reminders — Vetch drafts, you approve. Most balances clear before they hit 60 days.

Inventory

Reorder before stock-out

Trailing-60-day usage drives reorder thresholds. Vendor preferences per item. One-tap to MWI, Patterson, Covetrus.

Compliance

Audit-ready, always

DEA logs reconcile to chart. State board reports pull clean. PCI on every transaction. The binder you used to keep is the system itself.

Comms

Brand voice, every channel

One template, every reminder. Per-doctor signoff. Per-segment campaigns. Your voice doesn't become "the system's voice" the day you launch.

The honest comparison

What ops used to feel like.

Before Vetch
•Monday morning = export 4 CSVs and reconcile in Excel.
•AR aging report runs Sunday. You see Monday's problem on Tuesday.
•Inventory is whoever orders. Stock-outs happen mid-Saturday.
•OT hours are a surprise on payroll Friday.
•No-show rate is a number you compute quarterly.
•Annual budget is built from gut feel and last year's actuals.
With Vetch
Live ops board. Drill any number to its receipts in two clicks.
AR ages live. Vetch drafts payment plans before you ask.
Reorder triggers from real consumption. One tap to fire the PO.
OT hours visible daily. You catch the Tuesday before the Friday.
No-show rate is a tile on the dashboard. Per provider, per day.
Budget builds from your live data — same engine, just forward.
The boring stuff, done right

Compliance that doesn't need a binder.

A great PM spends one day a quarter on regulatory and the rest of the time on people. Vetch keeps the receipts so you can stay where the leverage actually is.

  • Controlled-drug logs reconcile to chart and inventory automatically
  • Production and licensing reports export clean
  • PCI-DSS on every transaction · receipt audit trail
  • Health-and-safety training tracking with auto-recall to staff
  • Data-protection agreements (BAA / DPA) · employee access reviews built in · SOC 2 controls in place
Sample Veterinary · last quarter
Production+13% YoY
Staff cost / production22.4%
Avg AR days21 (was 47)
Stock-outs0
OT hours · MTD4.2 (−61% YoY)
Illustrative figures for a model practice — not data from a specific customer.

Honest answers.

Yes. Production, AR, no-show rate, OT — all reconcile to source records, not aggregations someone summed wrong. Click any number, see the receipts.

Ops, not ops-busy-work.

See the live ops view in 30 minutes — book a walkthrough with a CVPM on the call.

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