One inbox. Every channel.
SMS, email, voicemail, web chat, lab results, Rx refills, online intake — all in one place. Triaged by Vetch. Replied from the chart.
Every patient touchpoint, in one queue.
2-way texting
Two-way SMS with every client, in one thread per household. Photos, videos, MMS supported. No per-message fees.
Threaded by patient
Connect Gmail or Microsoft 365. Every email auto-attached to the right patient. Drafts share the chart context.
Transcribed + summarized
Vetch transcribes voicemails, summarizes the ask, flags urgent. The "called about Bailey vomiting" message is on top, not buried.
Idexx · Antech · Heska
Results land in the inbox + the chart simultaneously. Out-of-range values get flagged. Vetch can draft the client message.
On your site
Drop the Vetch widget on your website. Vetch answers FAQs, books appts, escalates to a human when it should.
Sorted by urgency
"Vomiting twice" beats "do you offer nail trims." Vetch ranks every message and drafts replies the right person can sign.
Your team isn't on call. The system is.
After-hours messages get a polite auto-reply, an urgency check, and an ER referral if needed. Vetch only escalates real emergencies. Your team gets to go home.
- After-hours mode auto-enables on your schedule
- Vetch can book overflow into next-day slots
- Urgent-only ping to on-call doctor (configurable)
- No more “the inbox is on the front desk’s phone”